Travel, Airlines & Hospitality
Delivering Seamless Guest Experiences & Operational Agility
In a world of hyper-personalization, dynamic pricing, and fluctuating travel demand, success depends on real-time data, integrated platforms, and resilient operations.
At Great Orion Digital, we empower travel, airline, and hospitality brands to digitize core systems, elevate customer experience, and automate back-end functions—with a focus on speed, scalability, and customer delight.
Our Capabilities
1. Airline & Airport Solutions on SAP
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SAP Basis and infrastructure modernization for airline operations
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SAP S/4HANA for fleet, crew, finance, and MRO (maintenance)
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Integration with loyalty platforms, booking engines, and real-time dashboards
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Compliance-ready setups for aviation audits and international taxation
We recently modernized SAP operations for a Star Alliance member airline across Africa.
2. Customer Experience with Salesforce
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Personalized guest journeys via Salesforce Experience & Marketing Cloud
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Centralized CRM for hotel chains and OTAs
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Dynamic campaign automation for loyalty and upselling
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Real-time complaint and resolution management
3. Travel Tech + BPO Integration
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IT + BPO bundles for booking platforms, travel agencies, and concierge services
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Process automation for customer service, itinerary changes, refunds, and support
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Back-office optimization across billing, ticketing, and reconciliation
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Scalable offshore delivery to manage 24/7 guest interactions
4. Analytics & Revenue Intelligence
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Demand forecasting, dynamic pricing & occupancy insights
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Customer sentiment analytics and real-time feedback loops
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Fraud detection in bookings and loyalty transactions
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Integration with GDS systems and third-party data sources
Why Great Orion Digital?
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Travel-Proven Expertise: Airline SAP, travel tech integration, and CX automation—already delivered.
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Speed & Service: Scalable delivery with 24/7 ops and multilingual BPO models.
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Omni-Channel Focus: We unify guest data across web, app, call center, and on-ground staff.
Redefine Travel in the Digital Era
Whether you’re an airline, hotel brand, OTA, or tour operator—Great Orion Digital helps you operate smarter and serve better.
👉 Partner with us to elevate experience, efficiency, and global scale.