SAP Basis Management for Leading African Airline

Client: Star Alliance-affiliated African national airline
Industry: Aviation / Transportation
Services Provided: SAP Basis Support, 24/7 Monitoring, Upgrade Assistance

The airline operated a complex SAP landscape critical to its global flight, maintenance, and logistics operations. Their internal IT team was overburdened, and downtime risks were increasing due to outdated patching cycles and limited in-house Basis expertise.

Our Approach

Great Orion Digital deployed a certified offshore SAP Basis team to provide continuous support across time zones. Our engineers handled:

 – 24/7 monitoring and incident resolution

 – Proactive patching, kernel upgrades, and maintenance

 – Support during global rollout of new SAP modules

 – Landscape optimization and performance tuning

Results

  • Significantly improved SAP uptime and system responsiveness
  • Avoided critical service disruptions during peak travel periods
  • Enabled the client to focus internal IT teams on innovation instead of firefighting

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Power Your Global Operations with Expert SAP Support

Our certified Basis team ensures your SAP landscape runs smoothly — with 24/7 monitoring, zero-downtime upgrades, and faster go-lives that support your expansion across continents.

  • 24/7 SAP Basis Monitoring
  • Faster Global Deployments
  • Improved Uptime & Performance

Project Details

Name: SAP Basis Management for Leading African Airline Date: 23 December,2024 Tags: SAP Services Value: CONFIDENTIAL